Length of Service: 15 years
Employee
Spotlight
Florence Choorapoikayil
On Lok PACE Powell Center
How did you come to work at On Lok: I started with On Lok as a contract occupational therapist in January 2010. A year prior, I made the decision to leave my full-time OT role at a subacute rehab facility and began taking contract positions. This transition allowed me to gain invaluable experience working in various settings and with diverse populations. I initially came to work at Powell Center on a 13-week contract. After completing that assignment, I worked as a float OT in the SF region. When a full-time OT position became available at Powell Center, Corinne believed I would be a good fit for the Powell team. I thought I would only work here 2 to 3 years, but now 15 years later, I am still here loving the work I do with my team and the participants every day as an Occupational Therapist.
What do you like most about your job: Before working at On Lok, I had very little knowledge of the PACE program and the Interdisciplinary Team model. However, once I started working in this environment, I quickly realized how effective the program is from an occupational therapy perspective. It has become one of the most impactful and fulfilling roles I have had. The ability to be creative and focus on the real life activities of daily living and empowering participants to maintain their independence in their homes has been incredibly rewarding. I truly value the long-term relationships I have built with my participants, helping them navigate through various stages of life. I am fortunate to be part of a wonderful rehab team and Interdisciplinary Team. I have the privilege of working alongside my colleagues, some of the fiercest participant advocates. Through this experience, I have learned what it truly means to provide high-quality care to a vulnerable population. As a bonus, I have built some amazing friendships across SF centers that will last a lifetime.
Please share a little about you:
I like: Sports! I have always been a big sports fan. I will watch just about anything, but I proudly support all the Bay Area teams. Whether I am yelling at the TV or cheering in the stands, I am passionate, sometimes a little too much (according to my husband).
I know: I can whip up something delicious in no time and feeding people brings me joy. I have also picked up a bit of Cantonese over the years, which helps me communicate with my participants.
I could not do without: My family and friends, and of course a good cup of coffee to start my day.
In my free time: I enjoy traveling and exploring the diverse cultures and cuisines around the world (25 countries down, and my list is only getting longer). I love yoga (I have even tried goat yoga), getting lost in a good book, and spending time in nature whenever I can.
My superpower is: Is a quirky and silly sense of humor. I can make just about anyone laugh….. though honestly, I crack myself up the most.
By: Corinne Yuen Harrison, Licensed Occupational Therapist Specialist
Staff Appreciation Message:
"We celebrate OCCUPATIONAL THERAPY — enabling & empowering everyday living! On behalf of ON LOK, we honor your daily work in skills, expertise, talent, creativity, innovation, compassion, and humanity. Thank you for the mission & vision you uphold & uplift for the OT domain and On Lok PACE. Your contributions make the impact. Your compassion instills the difference. You are celebrated & appreciated. Cheers!" ~ Corinne Yuen Harrison OTR/L
On Lok's Outstanding Crew
Madeleine Bocaya OTR/L
Deanna Wong Boone OTR/L
Megan Cheng OTR/L
Diana Chien OTR/L
Florence Choorapoikayil OTR/L
Kaitlin Crowther OTR/L
Rachel De La Rosa OTR/L
Lori Hanel OTR/L
Stephanie Hendson OTR/L
Jean Koketsu OTR/L
Evanthia Pallikarakis OTR/L
Swapnaja Patpatia OTR/L
Michelle Rodriguez OTR/L
Elizabeth Starmer OTR/L
Christopher Tan OTR/L
Annie Wong OTR/L
Kaman Wong OTR/L
OT Clinical Specialist: Corinne Yuen Harrison OTR/L
Senior Director of Operations: Nathan McKenzie
A few of our amazing staff share their Occupational Therapist journey and joy with us:
Stephanie Hendson, Licensed Occupational Therapist, East Bay Region
What inspired you to become an Occupational Therapist?
I actually found out what Occupational Therapy was while I was volunteering at On Lok during my junior year in high school! At the time, I met an Occupational Therapist named Ann who told me all about Occupational Therapy and why she chose the profession. I fell in love with the idea of a profession that was dedicated to helping patients engage in meaningful activities and to live as independently as possible, and immediately wanted to do more research on the profession when I got home later that day. Later that school year, my biology class had an assignment for each student to complete a presentation on a career that was in the healthcare or health science field. I remember choosing to give my presentation on Occupational Therapy, and confidently telling my class that my plan was to become an Occupational Therapist someday. So I guess you can say that my initial inspiration to become an Occupational Therapist came from On Lok!
What brings you joy as an Occupational Therapist at On Lok?
Growing up in the Bay Area, I remember putting in a great effort to maintain my Chinese skills so that I could communicate with my grandparents who were living in Hong Kong. My younger self would have never imagined how maintaining my language skills would later allow for me build even deeper and more meaningful connections with my Chinese-speaking patients throughout my career. Therefore, it has been a special blessing to work at On Lok as an Occupational Therapist and to have this opportunity to serve so many participants who share the same language and cultural background as myself.
What are your thoughts on this year's theme for Occupational Therapy month: "Inspiring Hope, Changing Lives"?
To me, it is encouraging and the core reason for why I love Occupational Therapy. In my career as an Occupational Therapist, nothing is more incredible than showing a patient that they can still engage in an activity that is meaningful to them when they did not think it would be possible again. In these moments, I really do feel that Occupational Therapy can "inspire hope" and "change lives".
Kaman Wong, Licensed Occupational Therapist, San Francisco Region
What inspired you to become an Occupational Therapist?
I grew up living with my grandmother, who played a huge role in raising me. She was always there for me with unconditional love and care, and as I got older, I felt a growing desire to give back—not just to her, but to others in need of support. That’s what first sparked my interest in Occupational Therapy.
What truly inspires me about OT is its heart—the belief in helping people live their lives to the fullest. Life isn’t just about physical health; it’s about emotional well-being, mental health, daily routines, meaningful activities, and the environment we live in. OT doesn’t just treat symptoms—it sees the whole person, and that really speaks to me.
I also love that OT is grounded in real-life experiences and constantly evolving. It challenges us to listen, to understand, and to adapt alongside each individual’s journey. To me, that’s powerful. I want to be someone who helps people rediscover their strengths, regain independence, and feel seen and supported. That deep, human connection—built through compassion and trust—is what inspired me the most to become an Occupational Therapist.
What brings you joy as an Occupational Therapist at On Lok?
What brings me the most joy as an Occupational Therapist at On Lok is the opportunity to build meaningful relationships with the participants and walk alongside them in their daily lives. Many of them remind me of my own grandmother—the wisdom they carry, the resilience they show, and the small stories they share. Being able to support them in maintaining their independence, dignity, and quality of life feels deeply personal and fulfilling to me.
I also find joy in the little moments—like seeing someone smile after mastering a task they thought they had lost the ability to do, or witnessing their confidence grow as they re-engage in meaningful routines. Those moments might seem small, but they’re powerful. They remind me why I chose this path.
Working at On Lok, with its interdisciplinary, person-centered approach, gives me the chance to collaborate closely with a team that truly cares. Together, we don’t just treat—we listen, we adapt, and we celebrate progress, no matter how big or small. That sense of shared purpose and community is what keeps me inspired every day.
What are your thoughts on this year's theme for Occupational Therapy month: "Inspiring Hope, Changing Lives"?
I think this year’s theme, “Inspiring Hope, Changing Lives,” beautifully captures the heart of Occupational Therapy. Hope often begins with small but meaningful changes—regaining independence in daily routines, reconnecting with personal goals, or simply feeling seen and supported. These are the moments that lead to lasting transformation.
As OTs, we’re not only focused on improving physical function—we also address emotional well-being, cognitive needs, and the social and environmental factors that shape a person’s daily life. Supporting someone in rebuilding their confidence and re-engaging with their community is often where real change begins.
This theme also highlights our role in helping individuals reintegrate into their communities—to live safely, meaningfully, and with dignity. It’s not just about recovery; it’s about restoring purpose and connection, allowing people to participate fully in life again.
At On Lok, I see this theme come to life every day. As an OT, my role is to walk alongside each person—to listen, to understand, and to support them in ways that honor their choices and values. The changes they make come from within; I’m just there to help create the space where hope can grow.
To me, “Inspiring Hope, Changing Lives” isn’t just a theme for the month—it’s what we do every day in the most human, meaningful way: by helping people feel seen, capable, and connected again.
Swapnaja "Sunny" Patpatia, Licensed Occupational Therapist, South Bay Region
What inspired you to become an Occupational Therapist?
After completing my BA in India, I initially planned to become a doctor. In India, the entrance exam is the same for medical school, dentistry, occupational therapy, physical therapy, and social work. Based on my results, I was placed in the Occupational Therapy program — and from day one, I loved it. The holistic approach to care truly inspired me.
I began my career working with autistic children and later came to the U.S. to pursue my master's degree in Occupational Therapy. I graduated in 2009 during the recession and couldn't find work in pediatrics, so I started working in the nursing home setting. That’s when I discovered my calling: working with the older adult population.
This past year, working at On Lok has been the most fulfilling year of my career. Here, I’ve been able to apply OT in ways I never could before. We’re not limited to 15-minute sessions; we go into participants' homes, assess their daily activities, bring them into the center, and offer monthly OT groups. These groups include playing bingo, doing exercises, and listening to music. I even call out the bingo numbers in Hindi — the participants love it! While they play, I can assess cognition, fine motor skills, and more.
What brings you joy as an Occupational Therapist at On Lok?
What brings me the most joy is helping participants remain in their homes with the best possible care to keep them safe, healthy, and independent. The work we do is deeply meaningful — it makes a real difference in people’s lives. We meet their needs both in their homes and in the rehab gym, which is a stark contrast to traditional nursing home care. Being able to support them in their own environment, where they feel most comfortable, is incredibly rewarding.
In addition to the joy I receive from improving participants’ lives, I’m truly fortunate to work with the best team of occupational therapists. Michelle and Jean are the most amazing, supportive teammates I could ask for. Their collaboration and dedication make every day better. I also want to recognize our Center Director, Jen Vickers, who sadly retired just last week. She created such a positive and supportive environment to work in — one that truly valued OT. She will be missed terribly.
What are your thoughts on this year's theme for Occupational Therapy month: "Inspiring Hope, Changing Lives"?
I think this theme perfectly captures what we do as occupational therapists, especially here at On Lok. The impact we have goes far beyond just the participants. When our elders are safe, healthy, and happy, their families and communities benefit too. There’s a ripple effect. When families know their loved ones are well cared for, they experience peace of mind — and that, in itself, inspires hope and changes lives.
By: Karen Gordon, On Lok Philanthropy Officer
Celebrating Everyone Who Gives to Enhance Our Communities
Corporate and community volunteers are an integral part of On Lok’s mission. They offer a powerful social impact by extending connections across generations and donating skills to meet critical needs. Since last year, we have welcomed almost 70 volunteers from companies and organizations such as Salesforce, Waymo, PG and E, Google, Levi’s, Sam’s Club, UCSF, and Washington High School. They support our seniors in many fun and creative ways, including
Assembling holiday care packages, mailers, and other items
Serving lunch for On Lok 30 Street Senior Center participants
Making cards, leading BINGO, and other activities
Supporting events or special projects
One volunteer from the Levi’s group, Maritza Hy, loved On Lok’s mission of enriching the quality of seniors’ lives, she wanted to do more. In her personal time, she leads young girls in the Chinese Folk Dance Association (CFDA). Maritza, who danced with CFDA as a child and now teaches herself, said she likes the sisterhood and companionship the program provides, alongside learning about her roots. She wanted to bring that feeling and intergenerational connection to On Lok.
Established in 1959, CFDA is a nonprofit community organization committed to promoting Chinese culture and dance through education and expression. It is one of the oldest organizations of its kind and was created as a way for generations to connect. Based in the San Francisco Bay Area, dancers explore the beauty of Chinese dance and its cultural significance. And as active participants in community celebrations, CFDA showcases their dances at street fairs, festivals, and organizations.
With Maritza's involvement, we organized two performances at On Lok Gee and Powell PACE Centers. The girls had decorative costumes and props for each of their three beautiful and fun routines. At Powell, the seniors loved it so much that the dancers performed their routines twice! The participants’ smiles and engagement were truly special.
It’s great to know that our corporate volunteers can offer support to our seniors in many surprising ways!
By: By Katherine Kelly, Director of Government Affairs
Elevating On Lok to Our Elected Officials
On Lok’s Government & Community Affairs Team actively connects with 89 elected officials across our three service areas—making sure our voice is heard where it matters most.
This work, which covers federal, state, county and city elected officials, is important to ensure that our elected officials are familiar with On Lok’s services, who we serve and that government funding for our programs remain strong.
We engage with elected officials through inviting them to tour On Lok’s centers, by meeting with them in their office, inviting them to events and participating in advocacy days with our state and national associations.
Here's a look at our team and what each member focuses on.
Katherine Kelly, Director of Government Affairs, focuses on state and national issues, plus special projects locally. Stuart Fong, Government & Community Relations Manager, focuses on San Francisco initiatives, and Johara Arduz, Government & Community Relations Manager, focuses on issues for Alameda and Santa Clara Counties. Peter La, Administrative Assistant III, provides project and administrative support for our team. Our team reports to Nicole Torres, COO, which allows our team to work more closely with other departments, and we work closely with Charlene Elefante, Senior Manager, Community Engagement, on community events and events at our centers.
From City Hall to Capitol Hill, On Lok's voice for seniors is heard.
Recently, On Lok was in Washington, DC and Sacramento for the NPA Day in the Capitol and CalPACE Lobby Day, and we met with 16 offices during these two advocacy days, including our representatives in the U.S. Senate, House of Representatives, California State Senate and State Assembly. As the founders of PACE, our voice is important to share how our programs allow seniors to remain living safely in the community and to ask our elected officials to protect critical programs like Medi-Cal, Medicare and Social Security.
In addition to our work with elected officials, our team monitors and participates in many monthly stakeholder workgroups and government meetings every month, including Board of Supervisors meetings, local coalitions and taskforces. This work allows On Lok to stay engaged in key initiatives that impact our programs, build relationships with other organizations, and support the aging community as a whole.
Regular engagement with elected officials has presented On Lok with many opportunities – from congressional funding opportunities, proclamations at City Hall and invitations to attend elected officials’ health fairs and events. Elected officials have also helped promote our events and programs in their newsletters and on social media.
As a result of the General Election this past November, On Lok has 25 new elected officials across San Francisco, Southern Alameda and Santa Clara counties! The Government & Community Affairs Team is proactively reaching out to their offices to educate them about On Lok and invite them to visit our centers. If you haven’t seen us hosting a tour with an elected official at your center, you will soon!
new hires
Fremont Admin: Charanjit Aulakh, Caregiver 2 - HC; Ravreet Kaur, Caregiver 1 - Comm HC; Xia Mu, Caregiver 1 - Paid Family; Cai Qin Rong, Caregiver 1 - Comm HC
On Lok PACE East San Jose Center: Ya Qing Kuang, Social Services Coordinator
On Lok PACE Gee Center: Mariah Johnson, Dietitian; Shelly Luu, Administrative Assistant 2; Szabina Maczak, Dietitian; Raymond Villanueva, LVN Center
On Lok PACE San Jose Center: Arcelia Ramirez, Driver
