Microsoft Authenticator Replaces Okta

As part of our commitment to operational excellence and supporting our continued growth, Microsoft Authenticator will replace Okta as our required multi-factor authentication (MFA) system on Monday, June 22, 2026.

This transition marks the final step in replacing Okta. This milestone supports our ongoing Digital Transformation, simplifying your daily technology experience and laying the foundation for future capabilities like improved automation, self-service access, and AI-enabled tools.

Step-by-Step Installation Guides

We know that transitioning to a new application takes time, and just as we are committed to caring for our participants, we are equally committed to supporting our staff. To ensure a seamless experience for everyone, our IT team has provided step-by-step installation guides. We recognize the diversity of our team, which is why these guides are available in multiple languages:

• English

• Spanish

• Traditional Chinese

What to Expect & Key Dates

• June 8–18: Staff self-service installation and registration period.

• June 22 (Go-Live): Microsoft Authenticator officially becomes the required MFA method for all staff accessing On Lok systems.

IT Support

We want to ensure everyone is fully supported during this setup. You can access help in several ways:

In-Person Coffee Shop Hours

Stop by for hands-on assistance at the Gee, 71 Admin, Powell, 30th St, San Jose, and Union City Centers. IT staff will be available from 3:00 PM to 5:00 PM on:

• Monday, June 15

• Tuesday, June 16

• Wednesday, June 17

Remote/Hybrid Support

For other locations and remote/hybrid employees, please reach out via the #help-it-onlok Slack Channel or by calling 415-292-8884.

If you have any questions, please reach out to Mark de Vera.

Thank you for your partnership during this exciting change!